Your Call Is Not Important to Us
Free Web applications are great, but don't expect good customer service when they break.
By Farhad Manjoo
I've never been shy about declaring my feelings for Gmail. Two years ago I called it "the best email program ever." Last summer, when Google launched Priority Inbox, a feature that automatically identifies important messages, I poured on even more praise. But even those fulsome declarations of love don't quite describe the depth of my commitment to Google's email application. I check Gmail a million times a day. It's not just that I spend more time on Gmail than I do with any other program or website—I spend more time on Gmail than I do with television, books, magazines, and my wife and kid...[continued]
